An “angry pig” confronted engineers in a London street, delaying their repair of a burst water main before it was led away with a bag of crisps.
The pipe burst on Lamberts Road, Surbiton, damaging nearby railway equipment, which caused train delays.
Thames Water said their efforts to reach a valve to cut the water were initially hindered by “a large pig” which was “acting aggressively”.
It is not known what flavour crisps were used to lead it away.
Damage caused by the flooding of tracks and signalling equipment meant limited trains have been able to run along the line.
Disruption is currently expected to last until 16:00 GMT although Network Rail said engineers were carrying out inspections.
Thames Water said engineers “were quickly on site” to deal with the burst 120cm (48 in) pipe, but they had been unable to initially carry out the work because of the pig, which is thought to be someone’s pet.
British Airways passengers have expressed their anger at being unable to get through to the airline following the confusion over cancelled flights.
BA pilots are due to strike on 9, 10 and 27 September, but BA also told customers with tickets booked on other days that their flights were cancelled.
The company admitted on Saturday that it had told some passengers to rebook or get a refund by mistake.
BA said it had received nearly 40,000 calls and was working around the clock.
After initially sending one email informing customers of cancellations, BA then sent a second email to some people saying their flights would go ahead as planned.
But in the second email, passengers were not given a link to automatically rebook onto their original flight, meaning they had to contact BA directly.
Some customers say they have spent hours trying to get in touch with BA’s customer services.
The company’s Twitter feed has also been inundated with messages from frustrated people.
In response to one passenger, BA said: “We’re extremely sorry that you’re having difficulties trying to rearrange your flights. Our teams have been working tirelessly to help as many of our customers as possible, in these unprecedented circumstances.”
Some customers who were told their flights were not scrapped after all have been left confused about whether their decision to accept a refund has now been cancelled.
Others have complained that they have been left out of pocket.
Laura Gillespie, 48, from Perth, said she accepted a refund and booked new flights and trains after being told her flight from London to Edinburgh had been axed.
But she said BA now say they won’t give a refund as the flight has not been cancelled.
“I’ve now got flights booked with two different airlines going to the same place and I’m £140 down. I know it’s not a lot of money compared to some folk who have spent thousands but it’s so annoying.”
The British Airline Pilots Association (Balpa) said on Friday the strikes were a “last resort” born out of “enormous frustration” with airline management.
Pilots have rejected a pay increase worth 11.5% over three years, which the airline put forward in July.
BA says it carries 145,000 customers every day – with a fleet of more than 280 aircraft – and a BA plane takes off from somewhere in the world every 90 seconds.
What can I claim if my flight has been affected by the strikes?
BA advice says you can request a full refund, rebook your flight for another time in the next 355 days, or use the value of your fare to fly to a different destination.
If your flight has been cancelled because airline staff are striking, the the Civil Aviation Authority said, then this would be considered within the airline’s control, and therefore you have a legal right to either:
- A full refund, and this includes flights in the same journey that might be from a different airline (for example, an onward or return flight)
- A replacement flight to get to your destination
- Or, if you are part way through your journey and don’t want a replacement flight, you are entitled to a flight back to the airport you originally departed from
In some cases, passengers may be entitled to additional cash compensation for the inconvenience – but only if you receive notice that your flight is affected less than 14 days before departure.